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HAPPOYA

HAPPOYA

Accommodation Terms and Conditions (HAPPOYA)

Article 1 (Scope of Application)

1. Contracts for Accommodation and related agreements to be entered into between HAPPOYA (hereinafter referred to as "the Hotel") and the Guest shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.

 

2. In the case where the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence.

Article 2 (Application for Accommodation Contracts)

1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:

(1) Name of the Guest(s)

(2) Date of accommodation and estimated time of arrival

(3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No. 1)

(4) Other particulars deemed necessary by the Hotel

 

2. In the case where the Guest requests, during their stay, extension of the accommodation beyond the date in Subparagraph

(2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3 (Establishment of Accommodation Contracts, etc.)

  1. The accommodation contract shall be deemed established when Happoya has accepted the application stipulated in the preceding article. However, this shall not apply when Happoya proves that it did not accept the application.

  2. When an accommodation contract is established pursuant to the provisions of the preceding paragraph, the guest shall pay a deposit specified by Happoya up to the maximum limit of the basic accommodation fee for the period of stay (or 3 days if the stay exceeds 3 days), by the date designated by Happoya.

  3. The deposit shall first be applied to the final accommodation fee to be paid by the guest. If circumstances arise that require the application of the provisions of Article 6 and Article 21, it shall be applied to penalty fees and then to compensation for damages in that order. Any remaining balance shall be refunded at the time of payment of fees under the provisions of Article 13.

  4. If the deposit mentioned in paragraph 2 is not paid by the date specified by Happoya as per the provisions of the same paragraph, the accommodation contract shall become invalid. However, this shall only apply if Happoya has notified the guest to that effect when specifying the due date for the payment of the deposit.

Article 4 (Special Contract Exempting the Payment of a Deposit)

  1. Notwithstanding the provisions of paragraph 2 of the preceding article, Happoya may enter into a special contract that does not require the payment of the deposit stipulated in the same paragraph after the contract has been established.

  2. When accepting an application for an accommodation contract, if Happoya does not request the payment of the deposit stipulated in paragraph 2 of the preceding article, or if it does not specify a due date for the payment of said deposit, it shall be treated as having accepted the special contract mentioned in the preceding paragraph.

Article 5 (Refusal of Accommodation Contracts)

Happoya may not accept the conclusion of an Accommodation Contract under any of the following cases. (However, this does not mean that Happoya may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act):

  1. When the application for accommodation does not conform with the provisions of these Terms and Conditions.

  2. When the Hotel is fully booked and no room is available.

  3. When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation.

  4. When the Guest seeking accommodation is deemed to fall under any of the following categories (a) to (c): (a) An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Group"), an organized crime group member as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "Organized Crime Group Member"), a quasi-member of an organized crime group, a person related to an organized crime group, or other anti-social forces. (b) A corporate body or other organization whose business operations are controlled by an Organized Crime Group or an Organized Crime Group Member. (c) A corporate body in which any of its executives is an Organized Crime Group Member.

  5. When the Guest seeking accommodation behaves in a manner that causes significant nuisance to other Guests.

  6. When the Guest seeking accommodation is a patient, etc. of a specified infectious disease as prescribed in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter referred to as "Patient, etc. of a Specified Infectious Disease").

  7. When violent demands are made or burdens exceeding a reasonable range are demanded regarding the accommodation. (Excluding cases where the Guest seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter referred to as the "Act for Eliminating Discrimination against Persons with Disabilities")).

  8. When the Guest seeking accommodation repeatedly makes demands on Happoya that are stipulated in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act as being excessively burdensome in implementation and likely to significantly impede the provision of accommodation-related services to other guests.

  9. When Happoya is unable to provide accommodation due to natural disasters, dysfunction of the facilities, or other unavoidable causes.

  10. When the case falls under the provisions of Article 7 (Item 80) of the Hachinohe City Ordinance.

Article 6 (Right to Cancel Accommodation Contracts by the Guest)

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying Happoya.

  2. In the case where the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case where Happoya has requested the payment of the deposit by a specified date as prescribed in Paragraph 2 of Article 3, and the Guest has cancelled the Accommodation Contract before such payment), the Guest shall pay cancellation charges as listed in Attached Table No. 2. However, in the case where Happoya has accepted a special contract as prescribed in Paragraph 1 of Article 4, this provision shall apply only when Happoya has notified the Guest of their obligation to pay the cancellation charges in the event of cancellation by the Guest.

  3. In the case where the Guest does not appear by 10:00 p.m. (22:00) of the accommodation date (or after the estimated time of arrival if indicated in advance) without an advance notice, Happoya may regard the Accommodation Contract as being cancelled by the Guest and process it accordingly.

Article 7 (Right to Cancel Accommodation Contracts by Happoya)

  1. Happoya may cancel the Accommodation Contract under any of the following cases: (1) When the Guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene the laws or act against the public order and good morals in regard to his/her accommodation. (2) When the Guest is deemed to fall under any of the following categories (a) to (c): (a) An organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, or a related party, or other anti-social forces. (b) A corporate body or other organization whose business operations are controlled by an organized crime group or a member of an organized crime group. (c) A corporate body in which any of its executives is an organized crime group member. (3) When the Guest behaves in a manner that causes significant nuisance to other Guests. (4) When the Guest is a patient, etc. of a specified infectious disease. (5) When violent demands are made or burdens exceeding a reasonable range are demanded regarding the accommodation. (6) When any of the following actions are committed regarding the accommodation: - When violent demands are made. - When the exercise of rights is obstructed and obligations are forced without cause. - When burdens exceeding a reasonable range are demanded. - When business is obstructed using fraudulent means (including spreading rumors, deception, and enticement) or force (including abusive language and violent acts). (7) When Happoya is unable to provide accommodation due to natural disasters or other force majeure. (8) When the case falls under the provisions of Article 7 (Item 80) of the Hachinohe City Ordinance. (9) When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities, and other prohibitions of the use regulations stipulated by Happoya (limited to those necessary for fire prevention).

  2. In the case where Happoya has cancelled the Accommodation Contract in accordance with the provisions of the preceding Paragraph, Happoya shall not charge the Guest for any accommodation services, etc. that the Guest has not yet received.

Article 8 (Deposit)

  1. After the establishment of the accommodation contract or at the time of check-in, Happoya may require the provision of a deposit in an amount determined by Happoya based on the number of nights, number of guests, details of use, etc., in order to secure the payment of the accommodation fee and other costs related to Happoya's services. Furthermore, Happoya may request an additional deposit during the stay as necessary.

  2. The deposit mentioned in the preceding paragraph shall be held by securing a credit limit on a credit card (authorization) or by other methods designated by Happoya.

  3. Happoya shall be able to apply the said deposit to any additional charges incurred during the guest's stay (including food and beverage, merchandise sales, extended use, cleaning fees, compensation for damages, and all other expenses).

  4. The guest shall make the final settlement at the time of check-out. If the deposit is insufficient, the guest will be required to pay the additional amount, and if there is an excess, a refund or release of the credit limit will be processed.

  5. Regarding the release of the credit limit or refund of a deposit made by credit card, it may take several days to actually be reflected depending on the credit card company's processing method and closing date, etc.

  6. If the guest does not comply with Happoya's request to provide a deposit, Happoya may refuse to fulfill the accommodation contract or cancel the accommodation contract based on Article 7.

Article 9 (Registration of Accommodation)

  1. The Guest shall register the following particulars at the front desk of Happoya on the day of accommodation: (1) Name, telephone number, address, and occupation of the Guest (2) Nationality and passport number for foreign nationals who do not have a registered address in Japan (3) Other particulars deemed necessary by Happoya

  2. In the case where the Guest intends to pay the charges prescribed in Article 13 by any means other than currency, such as a credit card, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

Article 10 (Occupancy Hours of Guest Rooms)

  1. The Guest is entitled to occupy the guest room of Happoya from 3:00 p.m. to 10:00 a.m. the next morning. However, in the case where the Guest is accommodated continuously, the Guest may occupy the room all day long, except for the days of arrival and departure.

  2. Happoya may, notwithstanding the provisions prescribed in the preceding Paragraph, accept the use of the guest room outside the hours specified in the same Paragraph. In this case, the following additional charges shall apply: (1) Up to 3 hours: 1/3 of the room charge (2) Up to 6 hours: 1/2 of the room charge (3) More than 6 hours: Full amount of the room charge

  3. The room charge in the preceding Paragraph shall be equivalent to the Basic Accommodation Charge.

Article 11 (Observance of Use Regulations)

While on the premises of Happoya, the Guest shall observe the house rules established by Happoya and posted within the premises.

Article 12 (Business Hours)

  1. The business hours of the main facilities, etc. of Happoya are as follows. Detailed business hours of other facilities, etc. will be provided in the brochures provided, notices displayed in various places, service directories in guest rooms, etc. (1) Service hours of front desk, cashier, etc.: A. Curfew B. Front desk service: 9:00 - 22:00 (2) Service hours of food and beverage (facilities), etc.: A. Lunch: 11:30 - 13:30 (Latest exit time: 14:00) B. Dinner: 17:30 - 21:00 (Latest exit time: 21:30)

  2. The hours specified in the preceding paragraph are subject to temporary changes if unavoidably necessary. In such cases, the Guest shall be informed by appropriate means.

Article 13 (Payment of Charges)

  1. The breakdown of the accommodation charges, etc. that the Guest shall pay is as listed in Attached Table No. 1.

  2. The payment of the accommodation charges, etc. mentioned in the preceding Paragraph shall be made at the front desk in currency or by an alternative method approved by Happoya, such as a credit card, at the time of the Guest's departure or upon request by Happoya.

  3. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for them by Happoya and which are at their disposal.

Article 14 (Responsibility of Happoya)

  1. Happoya shall compensate the Guest for damages if Happoya has caused such damages to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons not attributable to Happoya.

  2. Happoya is covered by innkeeper's liability insurance in order to deal with unexpected fires and/or other disasters.

Article 15 (Handling when Contracted Guest Rooms Cannot Be Provided)

  1. When Happoya cannot provide the contracted guest room to the Guest, Happoya shall, with the consent of the Guest, arrange other accommodation facilities under the same conditions as much as possible.

  2. Notwithstanding the provisions of the preceding Paragraph, when Happoya cannot arrange other accommodation facilities, Happoya shall pay a compensation fee equivalent to the cancellation charge to the Guest, and said compensation fee shall be applied to the reparations. However, if the inability to provide the guest room is not due to causes attributable to Happoya, no compensation fee shall be paid.

Article 16 (Handling of Deposited Articles, etc.)

  1. Happoya shall compensate the Guest for damages when loss, breakage, or other damage is caused to goods, cash, or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to force majeure. However, for cash and valuables, when Happoya has requested the Guest to report their kind and value but the Guest has failed to do so, Happoya shall compensate the damage up to a maximum of 100,000 yen.

  2. Happoya shall compensate the Guest for damages when loss, breakage, or other damage is caused, through intent or negligence on the part of Happoya, to goods, cash, or valuables which are brought into the premises of Happoya by the Guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest, Happoya shall compensate the damage up to a maximum of 100,000 yen, except in cases where Happoya has acted with intent or gross negligence.

Article 17 (Custody of Baggage and/or Belongings of the Guest)

  1. When the baggage of the Guest is brought into Happoya before their arrival, Happoya shall responsibly keep it only in the case where such a request has been accepted by Happoya in advance (including cases using methods designated by Happoya). The baggage shall be handed over to the Guest at the time of check-in.

  2. Baggage or belongings of the Guest after check-out shall be kept responsibly by Happoya only when Happoya has accepted to do so in advance. If the baggage or belongings accepted in advance are not claimed within the storage period (7 days), they shall be treated as intentionally abandoned and their ownership deemed relinquished.

  3. When the baggage or belongings of the Guest are left behind after check-out without Happoya's consent, and it is reasonably presumed that they have been intentionally left behind, or if there is no contact regarding the items even after the storage period (7 days) stipulated by Happoya has elapsed from the date of check-out, they shall be treated as intentionally abandoned and their ownership deemed relinquished.

Article 18 (Handling of Brought-in Articles, etc.)

  1. If the Guest wishes to bring in a large amount of cash or valuables, they are required to notify Happoya in advance due to security reasons. Even with prior notice, Happoya may decline to allow such items to be brought in at its discretion. Please note that Happoya shall not be held responsible for any damage, defacement, or loss of large amounts of cash and valuables brought in without prior notification to Happoya.

  2. Cash, valuables, baggage, and belongings brought in by the Guest shall be kept and managed by the Guest themselves. Except when Happoya has expressly accepted the custody and management of such items through a separate procedure, Happoya shall compensate for damages such as damage, defacement, or loss only in cases where Happoya has acted with intent or gross negligence.

  3. The compensation mentioned in the preceding paragraph shall be provided on the condition that the amount of damage is objectively proven. Regardless of the Guest's subjective valuation, if an objective assessment of the damage amount is difficult, Happoya shall compensate an equivalent amount up to a maximum limit of 100,000 yen.

Article 19 (Liability Regarding Parking)

When the Guest uses the parking lot of Happoya, Happoya is simply renting the parking space and does not assume responsibility for the management of the vehicle or the obligation to prevent damage caused by third parties.

Article 20 (Entering Guest Rooms)

Happoya may enter the guest room without the Guest's permission even after the Guest has checked in under any of the following cases:

  1. When providing Happoya's services such as cleaning, room service, etc.

  2. When the Guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene laws and regulations, the use regulations, public order, or good morals.

  3. When entry is determined necessary in accordance with the guidance of the police or fire department.

  4. When entry is determined necessary for the preservation of the building and facilities.

  5. When Happoya determines it necessary to check on the safety and well-being of the Guest.

Article 21 (Responsibility of the Guest)

  1. The guest room is rented to the Guest for the duration of their stay, and the Guest shall bear the responsibility for managing the guest room, room amenities, their own belongings, and valuables during that period.

  2. In the case where Happoya suffers damage due to the intent or negligence of the Guest, the Guest shall compensate Happoya for such damage.

Article 22 (Changes to the Accommodation Terms and Conditions)

  1. These Accommodation Terms and Conditions fall under the standard terms and conditions under the Civil Code. Each provision of the Accommodation Terms and Conditions shall be changed based on the provisions of the Civil Code when it conforms to the general interests of the Guests or when there are reasonable grounds deemed to necessitate a change.

  2. Changes to the Accommodation Terms and Conditions shall be announced or notified by a method deemed appropriate by Happoya, and shall apply from the designated effective date.

Supplementary Provisions

Date of last modification posted: May 16, 2026 / Effective Date: May 16, 2026 Attached Table No. 1: Breakdown of Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 13, Paragraph 1)

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  1. When the number of contracted days is shortened, a cancellation charge for one day (the first day) shall be collected regardless of the number of days shortened.

  2. In addition, Happoya may stipulate cancellation charges different from those prescribed above for accommodation plans organized by Happoya or for specific groups.

  3. As this facility is a wooden building, the entire premises (including guest rooms) are strictly non-smoking from the perspective of fire prevention and hygiene management. If smoking within the premises or the bringing in of cigarette butts, etc. is confirmed, or if significant defacement, odor adhesion, damage, etc. exceeding the scope of normal use is confirmed, we will charge the following costs as damages associated with restoration to the original condition and suspension of room sales. [Examples of applicable cases] Vomit, excrement, blood, large spills of beverages, defacement by pets, adhesion of strong odors, damage to fixtures, damage/defacement of shoji (paper sliding doors), significant stains on tatami mats, wallpaper, bedding, etc., smoking in the guest room, etc. (The total of a and b below will be billed) a. Special cleaning, repair, and replacement costs (actual expenses) *Starting from a minimum of 30,000 yen (tax included) b. Damages due to suspension of guest room sales: Number of days sales are suspended × 80,000 yen

10 Kamitojimachi, Hachinohe
Aomori 031-0057
Japan

0178-20-0937　(HAPPO GYOZA)

0178-20-0936　(HAPPOYA)

CONTACT

© HAPPOYA

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